I'd like to thank you at Odin for helping me. Before I phoned you I thought that at 63 I would never be able to use the modern information technology that I had bought. Tom came to my home and not only sorted out my laptop and printer but even coped with my growling bulldog! He was courteous and understanding and I had every confidence in him from the minute he arrived. Thank you again.
Tom gave me very good service and was delightful company to have around, would certainly use him again. He’d be the first I’d go to. I found his service value for money.
May I say how impressed we were with the way you carried out the repair to our computer. Your service was speedy, efficient, value for money and you were pleasant and polite. We will certainly use your services in the future and recommend you to others.
I am delighted to have found someone who would visit the house and solve anything I asked using my own computer. I could not fault the friendly way that Tom explained everything to me, and would definitely recommend Odin IT to anyone, however large or small their problems. The telephone service will also prove invaluable I think, and I am so pleased to have found a helpful, reliable service at last.
AF, Sulis Meadows
Odin does what it says on the tin; would recommend their services to anybody.
DL, central Bath
I've recently had to seek the use of Odin IT Consultancy and from the first call and first visit (of two) I have to say, worth every penny. Tom contacted me from the company and explained his role in it and I was impressed with his excellent delivery of service and prompt attention to time keeping. I cannot thank him enough for sorting out my data from a dead Toshiba to my new Dell. and giving me a good introduction in getting the best out of my laptop.
Tom at Odin IT installed our main computer and subsequently has expanded and modified our home office network adding computers and printers etc. Odin are always on time and diligently solve problems wherever they arise at very reasonable rates. We would recommend Odin to both small business users and to households with multiple users and diverse equipment.
We had a new Sony laptop that was accidently damaged and useless soon after purchase.
Sony wanted something like £350 to repair it. We found an advert for Odin IT Consultancy
and soon our problem was over. We were given a quick and accurate estimate of the
work. It was carried out quickly and effectively and the laptop in now working again.
And at less than half the price quote by Sony! Very friendly and non-
RL, Combe Down
I am a grateful senior citizen who can thankfully express warm appreciation to Tom
Trosborg for the professional and user-
Odin IT have been helping us with our computer problems for nearly two years. It was such a relief to receive Tom’s contact details from a friend, and at last, find someone who could help us to keep our computers protected and up to date. Although neither my partner nor I are complete computer novices, new technology has outstripped our level of competence, and the reassurance we have gained from having Tom explain and sort things out for us has been enormous.
Tom has always been helpful, courteous and done his best to be with as soon as we
ring him. We are just learning, too, that he can help us with purchases from new
computers down to printer inks. His annual check-
We would wholeheartedly recommend Odin IT’s services.
When my laptop refused to work properly I called Tom from Odin It. With courtesy and speed he sorted it out and it is now a joy to use. His fees are favourable too. It was delivered to me very promptly and efficiently. I can thoroughly recommend him.
JE, Combe Down
I have known Tom Trosborg for a number of years now, but professionally in his capacity as an IT consultant for the last seven years.
Tom is always ready to give advice, offers a friendly service where nothing is too much trouble. He is always very courteous, and responds very quickly to a “cry for help” offering the best advice always.
A few years ago, he helped me purchase a new computer and printer, and set it all up in working order, and made sure I was comfortable in using it before he left.
The service he offers is excellent. I have recommended him to several friends, and will continue to do this.
It’s very re-
I bought my first laptop computer in 2002. At the time I was a ‘novice user. Tom supervised the purchase ensuring I bought the model and software most suited to my ability and it was very reassuring to know I had purchased the right equipment at the right price. Tom also loaded the software for me, set up my email account and regularly maintained this computer until I replaced it in 2009.
By 2009 my computer skills had developed considerably and Tom gave me invaluable advice in procuring a higher spec model. Tom spent considerable time researching the most suitable computer for me and fully involved me in all stages of the process. On completing the purchase he loaded the basic software together with specialist programs necessary for my work. He continues to maintain this computer for me.
Tom offers the highest standards of service and I have complete confidence in his skills. If I encounter any difficulties when using the computer he is always available and reassuring, never making a drama out of a crisis! If unable to resolve the difficulty ‘on line’ he will, if requested, collect my computer take it to his office to repair the fault and return it within a week. I have used his services for nine years and during that time have never encountered a computer problem he has been unable to resolve. I have no hesitation in recommending Odin to all computer users regardless of age and computer literacy.
I have a wonderful friend aged 83 whose son lives in America. A friend taught her
to use email and on the advice of relatives she purchased an Amstrad E-
Unfortunately it developed a fault and could not be repaired and so for several months she was unable to enjoy the daily email exchanges with her son. This distressed her and she became quite depressed.
I suggested she purchased a laptop and to contact Tom for advice.
Tom visited her and after discussing her requirements and assessing her computer
skills suggested that a netbook (a small laptop computer) and Skype would be the
most suitable solution. At her request he purchased the netbook for her, and set
up Skype and a new e -
Tom’s empathy and knowledge has greatly enhanced her quality of life.
EW, Hinton Charterhouse
Tom Trosborg has looked after our computer for about seven years. He is helpful and patient and efficient. I am delighted to hear he is helping the over 60s with computer skills as he seems to me to be a very appropriate person to do this. We thoroughly recommend him.
I will certainly recommend Odin IT, the service was excellent, no panic, no sharp intake of breath or headshaking. A straight forward competent visit which I am pleased to say did not break the bank either!!!
BE, Oldfield Park
I can thoroughly recommend Odin IT who gave us a reliable, competent, value-
RB, Combe Down
I would like to thank Tom Trosborg of Odin IT for his help in making my computer and associated software run in a more efficient manner at a price I could afford. I had a hotpotch of files and security software that in some cases appeared to be working against one another and had slowed my computer. Following the visit by Tom my computer has a set of programs that suit my needs. I can recommend this service without reservation if you want a timely tune up, or need advice on what hardware or software to purchase when starting out.
Excellent, really excellent customer service and professional advice. Having bought IT consultancy in London for 20 years I can honestly say that Tom and Odin IT are the best I have ever had the pleasure to do business with. Also very good value for money.
Simi offers training which is responsive to my individual needs.As I cannot easily get out, it is good to have home based tuition.She picks up on what I need to learn rather than imposing other things on me.
I found my senior's two hour session with Simi most instructive at a pace that I could absorb and remember. I can now use my photo library with confidence. Excellent value for money
RM, Combe Down
Many thanks for repair to my laptop. I found Odin IT very helpful and good value for money.
AS, Oldfield Park
I am writing to thank you very much for your prompt and efficient service in connection with the fault on my computer.
Shortly after I contacted you, you were good enough to look at my PC almost immediately and corrected the fault by the next day. Not only was I impressed with your efficiency, but also by your very reasonable charges. I can thoroughly recommend your company.
I can recommend Tom for a first class personal service for customers needing computer advice and help.
He is very friendly and reassuring, and did make the eight mile trip out of Bath for my needs (twice in fact).
Just a note to thank you for all your hard work on the laptops. Your support and advice is invaluable.